Update - Service Resolution Status Update
Following Wednesday's PHP upgrade and release, we've resolved the vast majority of reported issues. Here's our current status:
β Resolved & Live
- Payment gateway processing (Converge, Cardknox, Remcap)
- Transaction entry and editing
- Lifecycle event search
- Custom domain functionality
- Email links and recipient lists
- Honor scheduling and print functionality
- Device preview grid
- QuickBooks Desktop sync
- Form functionality and editing
- Deposit page access
- Yahrzeit mourner entry
- Page cloning
- Email rendering
- Mailing labels and account display
- Script tag handling in forms
- Form label field rendering
- Event registration payment processing
- File manager timestamps
- Legacy mail statistics display
- QuickBooks sync error
- Lifecycles report
-Admin app loop issue -A new update (version 3.4.1) is now available in the App Store. This update includes the fix for the update loop issue you were experiencing.
- Admin app Premium upgrade message. Please log out of the app and log back in. No reinstall or app update is needed, as long as you are on version 3.4.1.
-When uploading a photo to the member directory, it appears to save. However no photo is actually saved, no error message is shown
-Statements not showing images
- Image loading on the website issue
-Transaction Reports "Charge Types" Returns Blank screen after running a long time
-Google login fails with a redirect_uri_mismatch error
-Form editor crashing
-People Screen: Multi-tag filtering returns incorrect results and triggers Support
-Error when attempting to cancel active ACH payment plan subscription
- Fatal PHP memory exhaustion error on donation form post-submission
-Online Payments Failing via Authorize.Net
π Final Validation
β³ Outstanding
Thank you for your patience. We're actively working through remaining items and will provide updates as they're resolved.
Jul 10, 2026 - 16:07 EDT
Following Wednesday's PHP upgrade and release, we've resolved the vast majority of reported issues. Here's our current status:
β Resolved & Live
- Payment gateway processing (Converge, Cardknox, Remcap)
- Transaction entry and editing
- Lifecycle event search
- Custom domain functionality
- Email links and recipient lists
- Honor scheduling and print functionality
- Device preview grid
- QuickBooks Desktop sync
- Form functionality and editing
- Deposit page access
- Yahrzeit mourner entry
- Page cloning
- Email rendering
- Mailing labels and account display
- Script tag handling in forms
- Form label field rendering
- Event registration payment processing
- File manager timestamps
- Legacy mail statistics display
- QuickBooks sync error
- Lifecycles report
-Admin app loop issue -A new update (version 3.4.1) is now available in the App Store. This update includes the fix for the update loop issue you were experiencing.
- Admin app Premium upgrade message. Please log out of the app and log back in. No reinstall or app update is needed, as long as you are on version 3.4.1.
-When uploading a photo to the member directory, it appears to save. However no photo is actually saved, no error message is shown
-Statements not showing images
- Image loading on the website issue
-Transaction Reports "Charge Types" Returns Blank screen after running a long time
-Google login fails with a redirect_uri_mismatch error
-Form editor crashing
-People Screen: Multi-tag filtering returns incorrect results and triggers Support
-Error when attempting to cancel active ACH payment plan subscription
- Fatal PHP memory exhaustion error on donation form post-submission
-Online Payments Failing via Authorize.Net
π Final Validation
β³ Outstanding
Thank you for your patience. We're actively working through remaining items and will provide updates as they're resolved.
Jul 10, 2026 - 16:07 EDT
Update - Service Resolution Status Update
Following last night's system update and PHP upgrade, we've resolved the vast majority of reported issues. Here's our current status:
β Resolved & Live
All critical payment and core functionality issues have been fixed and validated in production:
Payment gateway processing (Converge, Cardknox, Remcap)
Transaction entry and editing
Lifecycle event search
Custom domain functionality
Email links and recipient lists
Honor scheduling and print functionality
Device preview grid
QuickBooks Desktop sync
Form functionality and editing
Deposit page access
Yahrzeit mourner entry
Page cloning
Email rendering
Mailing labels and account display
β³ Final Testing
One remaining item requires additional testing and validation:
Script tag handling in forms
Expected resolution: By tomorrow morning
Jul 09, 2026 - 18:51 EDT
Following last night's system update and PHP upgrade, we've resolved the vast majority of reported issues. Here's our current status:
β Resolved & Live
All critical payment and core functionality issues have been fixed and validated in production:
Payment gateway processing (Converge, Cardknox, Remcap)
Transaction entry and editing
Lifecycle event search
Custom domain functionality
Email links and recipient lists
Honor scheduling and print functionality
Device preview grid
QuickBooks Desktop sync
Form functionality and editing
Deposit page access
Yahrzeit mourner entry
Page cloning
Email rendering
Mailing labels and account display
β³ Final Testing
One remaining item requires additional testing and validation:
Script tag handling in forms
Expected resolution: By tomorrow morning
Jul 09, 2026 - 18:51 EDT
Investigating - Following last night's system update and PHP upgrade, we've made significant progress resolving reported issues. Here's where we stand:
β Resolved & Live
Payment gateway processing (Converge, Cardknox, Remcap)
Transaction entry and editing
Lifecycle event search
Custom domain functionality
Email links and recipient lists
Honor scheduling/print functionality
Device preview grid
QuickBooks Desktop sync
Custom form functionality
π In Validation
Form edit pages (specific forms)
Legacy mail system
Yahrzeit mourner entry
β³ Monitoring
Additional PHP regression items (final checks underway)
What's Next
All critical fixes have been deployed to production. Our team is completing final validation on remaining items and will provide another update.
Thank you for your patience during this incident. If you're still experiencing issues, please contact our support team so we can assist immediately.
Jul 09, 2026 - 14:16 EDT
β Resolved & Live
Payment gateway processing (Converge, Cardknox, Remcap)
Transaction entry and editing
Lifecycle event search
Custom domain functionality
Email links and recipient lists
Honor scheduling/print functionality
Device preview grid
QuickBooks Desktop sync
Custom form functionality
π In Validation
Form edit pages (specific forms)
Legacy mail system
Yahrzeit mourner entry
β³ Monitoring
Additional PHP regression items (final checks underway)
What's Next
All critical fixes have been deployed to production. Our team is completing final validation on remaining items and will provide another update.
Thank you for your patience during this incident. If you're still experiencing issues, please contact our support team so we can assist immediately.
Jul 09, 2026 - 14:16 EDT
ShulCloud Application
Operational
ShulCloud Portal
Operational
Login System
Operational
Payment Processing
Operational
Communication System
Operational
Reporting System
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.