Monitoring - A fix has been implemented for the Email Marketing module and it is now loading correctly. All production issues reported today have now been resolved.
May 14, 2024 - 14:59 EDT
May 14, 2024 - 14:59 EDT
Update - A fix has been implemented for the issue with debit card payments made today being marked as Proceeded to Payment Page and a data update is in progress to mark all of those payments as Complete.
We have also resolved the issue where admins were not able to make changes or additions to accounts.
The only outstanding issue at this time is the inability to load the Email Marketing module. Our team is still working to identify and resolve this issue. We will provide further updates as they become available.
May 14, 2024 - 13:26 EDT
We have also resolved the issue where admins were not able to make changes or additions to accounts.
The only outstanding issue at this time is the inability to load the Email Marketing module. Our team is still working to identify and resolve this issue. We will provide further updates as they become available.
May 14, 2024 - 13:26 EDT
Identified - We have an update regarding the issue with debit cards given a Proceeded to Payment Page status in the online payment record in ShulCloud. When you view the Online Payment record then you will see a note that says "Advanced: If this payment was paid in the gateway, but is pending in ShulCloud, click here to mark it as paid."
If you click this button then it will generate the payment with the correct transaction ID from the payment processor.
Our team is continuing to investigate and work on a full resolution to this issue.
May 14, 2024 - 10:00 EDT
If you click this button then it will generate the payment with the correct transaction ID from the payment processor.
Our team is continuing to investigate and work on a full resolution to this issue.
May 14, 2024 - 10:00 EDT
Investigating - We are currently investigating an issue regarding the status given to debit card payments after processing in ShulCloud. With a mandatory fee set on the gateway we are seeing that debit card payments are fully processing on the SIP ShulCloud Integrated Payments Gateway and the card is being charged. However, the status given to the payment in ShulCloud is Proceeded to Payment Page. Our team is aware and working to resolve the issue. Please do not attempt to reprocess a payment if you do not see it appear as expected. If you have any questions then please reach out to our Support team via Chat or at questions@shulcloud.com.
May 14, 2024 - 08:46 EDT
May 14, 2024 - 08:46 EDT
Investigating - We are aware of an intermittent issue with images not loading properly for recipients of emails sent via the Email Marketing module. Our team is diligently working to resolve the issue.
May 08, 2024 - 13:03 EDT
May 08, 2024 - 13:03 EDT
ShulCloud Application
Operational
ShulCloud Portal
Operational
Login System
Operational
Payment Processing
Operational
Communication System
Operational
Reporting System
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.