All Systems Operational

Uptime over the past 90 days. View historical uptime.
ShulCloud Application Operational
90 days ago
100.0 % uptime
Today
ShulCloud Portal Operational
90 days ago
100.0 % uptime
Today
Login System Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Communication System Operational
90 days ago
100.0 % uptime
Today
Reporting System Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance-No Downtime Expected Aug 3, 2026 02:30-04:00 EDT

Scheduled Maintenance, August 3rd, 2:30 AM ET

Releasing a fix for the repeater field issue and the ACH payment method unselecting itself. You may experience brief disruptions; no downtime is expected.

More details: https://shulware.zendesk.com/hc/en-us/articles/47806253903629-Hot-Fix-to-4-1-0-Release-Notes-3-August-2026
Posted on Jul 31, 2026 - 17:04 EDT

Jul 31, 2026

No incidents reported today.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

ShulCloud Maintenance/Updates
Completed - The scheduled maintenance has been completed.
Jul 29, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 02:30 EDT
Scheduled - Scheduled Maintenance - July 29th, 2:30 AM ET
Releasing fix for deleting transactions. May experience brief disruptions. No downtime expected.
July release details: https://shulware.statuspage.io
Jul 28, 15:26 EDT

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Planned Shulcloud Maintenance
Completed - The scheduled maintenance has been completed.
Jul 27, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 EDT
Scheduled - We have scheduled maintenance on July 27, 2026 at 10:00 PM ET, lasting approximately 1 hour and 30 minutes. No downtime is expected, though you may experience minor disruptions during this window.

You can review the upcoming release items here: https://shulware.zendesk.com/hc/en-us/articles/47605830236301-Release-Notes-4-1-0-27-July-2026

Thank you for your patience!
Jul 24, 13:54 EDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Service Resolution Status
Resolved - This incident has been resolved.
Jul 23, 14:18 EDT
Update - Service Resolution Status Update

Following Wednesday's PHP upgrade and release, we've resolved the vast majority of reported issues. Here's our current status:

✅ Resolved & Live

- Payment gateway processing (Converge, Cardknox, Remcap)
- Transaction entry and editing
- Lifecycle event search
- Custom domain functionality
- Email links and recipient lists
- Honor scheduling and print functionality
- Device preview grid
- QuickBooks Desktop sync
- Form functionality and editing
- Deposit page access
- Yahrzeit mourner entry
- Page cloning
- Email rendering
- Mailing labels and account display
- Script tag handling in forms
- Form label field rendering
- Event registration payment processing
- File manager timestamps
- Legacy mail statistics display
- QuickBooks sync error
- Lifecycles report
-Admin app loop issue -A new update (version 3.4.1) is now available in the App Store. This update includes the fix for the update loop issue you were experiencing.
- Admin app Premium upgrade message. Please log out of the app and log back in. No reinstall or app update is needed, as long as you are on version 3.4.1.
-When uploading a photo to the member directory, it appears to save. However no photo is actually saved, no error message is shown
-Statements not showing images
- Image loading on the website issue
-Transaction Reports "Charge Types" Returns Blank screen after running a long time
-Google login fails with a redirect_uri_mismatch error
-Form editor crashing
-People Screen: Multi-tag filtering returns incorrect results and triggers Support
-Error when attempting to cancel active ACH payment plan subscription
- Fatal PHP memory exhaustion error on donation form post-submission
-Online Payments Failing via Authorize.Net


🔄 Final Validation



⏳ Outstanding


Thank you for your patience. We're actively working through remaining items and will provide updates as they're resolved.
Jul 10, 16:07 EDT
Update - Service Resolution Status Update

Following last night's system update and PHP upgrade, we've resolved the vast majority of reported issues. Here's our current status:

✅ Resolved & Live
All critical payment and core functionality issues have been fixed and validated in production:

Payment gateway processing (Converge, Cardknox, Remcap)
Transaction entry and editing
Lifecycle event search
Custom domain functionality
Email links and recipient lists
Honor scheduling and print functionality
Device preview grid
QuickBooks Desktop sync
Form functionality and editing
Deposit page access
Yahrzeit mourner entry
Page cloning
Email rendering
Mailing labels and account display

⏳ Final Testing
One remaining item requires additional testing and validation:

Script tag handling in forms

Expected resolution: By tomorrow morning
Jul 9, 18:51 EDT
Investigating - Following last night's system update and PHP upgrade, we've made significant progress resolving reported issues. Here's where we stand:

✅ Resolved & Live

Payment gateway processing (Converge, Cardknox, Remcap)
Transaction entry and editing
Lifecycle event search
Custom domain functionality
Email links and recipient lists
Honor scheduling/print functionality
Device preview grid
QuickBooks Desktop sync
Custom form functionality

🔄 In Validation

Form edit pages (specific forms)
Legacy mail system
Yahrzeit mourner entry


⏳ Monitoring

Additional PHP regression items (final checks underway)


What's Next
All critical fixes have been deployed to production. Our team is completing final validation on remaining items and will provide another update.
Thank you for your patience during this incident. If you're still experiencing issues, please contact our support team so we can assist immediately.
Jul 9, 14:16 EDT

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

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