Restored: Multi-Factor Authentication (MFA) via Email is now fully operational.
Still Affected: Email Marketing Module
What’s Happening:
An ongoing Amazon Web Services (AWS) outage is impacting a large portion of online services today. While MFA via email has been restored and is working normally, we are still experiencing disruptions with:
Delivering emails through the Email Marketing Module
AWS is a major cloud platform that powers many online services, so when it experiences issues, it can affect systems like ours.
Our engineering team continues to work on restoring full functionality. We’re exploring alternative solutions and implementing temporary workarounds wherever possible to minimize the impact.
What’s Next: We’ll share further updates regarding email delivery on Tuesday Morning EST (10/20/2025).
Thank you for your patience and understanding while we work through this. The ShulCloud Team
Posted Oct 20, 2025 - 16:55 EDT
Identified
Affected Features: Multi-Factor Authentication (MFA) via Email Email Marketing Module
What’s Happening: An ongoing Amazon Web Services (AWS) outage is causing disruptions to a large portion of online services today. We are experiencing disruptions with:
Sending MFA codes via email Delivering emails through the Email Marketing Module
AWS is a major cloud platform that powers many online services, so when it experiences issues, it can impact systems like ours.
Our engineering teams are actively working to resolve this. We’re exploring alternative solutions and implementing temporary workarounds wherever possible to minimize the impact.
What’s Next: We’ll share updates as soon as we have more information.
Thank you for your patience and understanding while we work to restore full functionality. The ShulCloud Team
Posted Oct 20, 2025 - 14:40 EDT
This incident affected: ShulCloud Application (ShulCloud Portal, Login System, Communication System).