This incident has now been resolved. Links from emails sent via the Legacy Mail module sent between July 2nd and July 3rd will not work retroactively. We would recommend resending any important emails that contained clickable links.
Posted Jul 04, 2025 - 12:55 EDT
Monitoring
A fix has been implemented for links sent via Legacy Mail. We sincerely appreciate your patience and understanding as our team worked to resolve this issue.
Posted Jul 03, 2025 - 23:34 EDT
Update
Thank you for your patience as we continue to work on the issue affecting links in emails sent through our legacy email module. These links will currently lead to a 404 error page.
Our team identified the root cause yesterday and is actively working on a resolution. We'll send out another update as soon as a fix is in place.
Posted Jul 03, 2025 - 11:52 EDT
Identified
We’ve identified the cause of the issue affecting links sent using our legacy mail system. Our team is actively working on a solution to restore proper functionality. We’ll provide another update as soon as we have more information.
Thank you for your patience.
Posted Jul 02, 2025 - 14:09 EDT
Investigating
We are currently investigating an issue affecting links generated through our legacy email system. Specifically, tracking links sent today (July 2, 2025) are returning a 404 (Page Not Found) error instead of redirecting properly.
Important Note: 🔹 Links sent prior to today are still working correctly. 🔹 This issue only affects tracking links sent on July 2, 2025.
Impact:
All links sent out via Legacy Mail on July 2, 2025.
Clicking these links results in a 404 error.
Current Status: Our team is aware of the issue and is actively investigating the root cause. We will provide updates as soon as more information becomes available.
Workaround: Links sent out via the Email Marketing Module will still work as expected. This only impacts links sent out via Legacy Mail.
We appreciate your patience and understanding as we work to resolve this.
Posted Jul 02, 2025 - 11:13 EDT
This incident affected: ShulCloud Application (Communication System).